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- Execute projects for customers including new projects, enhancements and expansions at existing customers. The projects will span across all of our solutions including Enterprise, Ecosystem, Marketplace, and Hyperscaler editions.
- Learn our platform, data model, business processes, prescriptive packages, and implementation methodology to become a subject matter expert in our domain and products.
- Configure the data model, templates, integration setups, and reports for implementations. Provide guidance to the project team.
- Lead the project team including business solution analysts, solution architects and implementers. The Principal consultant will be the single point of contact between the customer, our team and other parties for all project related topics.
- Ensure project requirements are understood by resources and delivered on time and in accordance with customer expectations and statement of work (SOW)
- Manage project resources, track progress via KPIs and escalate as required
- Keep customers within project scope and on-task
- Estimate and document project requirements for SOWs and change requests
- Follow our implementation methodology to execute projects in a repeatable manner, taking ownership of improving the methodology to reduce implementation time for future projects.
- Collaborate with internal product, engineering, sales and support teams on customer needs, product features and issues spanning across time zones.
- Lead and manage customer meetings including Exec / Steer-co review etc
- 10+ Years of professional services experience in any market leading CRM, ERP or enterprise / B2B applications. Must have experience in implementing at least one end to end business process flow.
- Bachelor degree in Computer Science, Information Technology or related fields
- Exposure working directly with the customers on project execution that includes conducting CRP, SIT, UAT kind of test cycles, status reporting, cutover/go live tasks.
- Good techno-functional or business process knowledge on the applications worked on
- Familiar with data conversion/migration process from legacy to new system
- Good communication skills and exposure interacting with the customers precisely based on product capabilities.
- Familiar with MS Office products (Excel, PPT, Word) / Google sheets
- Experience in integration Middleware like Webmethods / MS Power Automate will be an added advantage. Experience in any programming language (python, Java, Shell Scripting, PL/SQL) in the past would be an added advantage. Knowledge of Salesforce will be an added advantage.
Our client, a major co-sell management network that puts a jet pack on companies to power-up and scale revenue growth, is looking for a Principal Senior Consultant to join their […]
- Design and implement scalable web applications, using Python and Django, writing clean & efficient code
- Write unit tests and perform code reviews to ensure high-quality code
- REST API development
- Optimize application performance and scalability
- Stay up-to-date with the latest trends and technologies in web development.
- Bachelor's Degree in Computer science, Computer Engineering or similar
- Senior-level proficiency in Python, with experience using Django
- Knowledge of HTML, CSS & JavaScript
- Familiarity with database systems such as MySQL, PostgreSQL, or MongoDB
- Early stage startup experience
- Experience with public cloud, preferably AWS (ECS)
- Ability to work EST hours
- Fullstack development experience - with modern frontend frameworks like React, Svelte etc
- Production-level experience with React Native, or mobile development in general
*This is a remote, contract-to-hire role, open to candidates outside North America* We are looking for a Sr Software Engineer to work remotely (contract to hire) for our client, a […]
Description:
Responsibilities: Account Management:- PoC for a portfolio of 30+ accounts
- Strong, long-term relationship building with stakeholders
- Proactive management of client/customer engagements with satisfaction and loyalty upheld
- Identify renewal opportunities and risks to ensure successful renewals
- Collaborate with Sales on reviewing key accounts with a focus on retention and opportunities, as well as customer actions
- Facilitate smooth onboarding for customers, ensuring our software is adopted smoothly
- Work in conjunction with implementation team, participating in key events during customer implementation processes
- Conduct customer training sessions to inform and educate customers on our product
- Develop deep understanding of our products/offerings
- Stay current on upgrades, new features, enhancements
- Provide expert-level guidance and advice to customers
- Demo releases, new features etc to increase adoption rate
- Demonstrate value and ROI of our products to customers using metrics and reviews
- Identify and act on opportunities to upsell and cross-sell additional services/products
- Deliver periodic business reviews to each customer, focusing on successes
- Address and resolve customer issues efficiently and promptly
- Collaborate with Product/Support to resolve more complex issues
- Be the voice of the customer within the organization, providing great feedback in order to drive innovation and improvements to our products
- Ensure customer needs are met with the highest possible standards at all times
- Monitor and report on KPIs around Customer Success - retention, satisfaction scores, growth..etc
- Develop action plans to ensure targeted outcomes are met
Qualifications:
- 5+ years of CS experience within a SaaS company
- Deep knowledge and experience in Channel management, Alliances, Ecosystem
- Willingness to be hands-on as a contributor
- Outstanding communication skills - capable to triage, manage crises etc
- Nice to have experience with process improvement, change management, planning, information analysis
- Nice to have strong knowledge around business models of various partners - OEM, GSIs, SIs, Cloud Service...etc
- Bachelor's Degree or Equivalent Experience
- Competitive Base + bonus = up to $160k+CAD OTE
Our client, a major co-sell management network that puts a jet pack on companies to power-up and scale revenue growth, is looking for a Customer Success Manager to join their […]
Description:
Responsibilities:- Develop sales strategies to draw in potential buyers or soliciting new customers
- Through cold-calling/emailing/LI messaging or responding to direct enquiries, you will initiate contact with prospects
- Relationship-building with prospects: identify needs, qualify their interests and viability
- Presenting information on our products to customers
- Pushing solid leads through the marketing funnel - connecting them to sales and arranging meetings
- Follow ups with prospects who have tailed off
- Leverage Outreach to perform follow ups and to facilitate prospect communications
- Collaborate with Sales Execs to execute campaigns for targeted accounts
- Leverage our extensive Lead Gen stack: Outreach.io, LI Sales Navigator, SalesForce...and more
- Bachelor's Degree in Business, Sales, Marketing or related
- Hunter's mindset - you are early in your career and hungry
- Strong problem-solving and research skills
- Excellent verbal and written comms
- Experience with Outreach, LI Sales Navigator, SalesForce - a plus
- Base + Uncapped commission split (Approx $75k + $25k CAD OTE)
- FTE, Remote, Benefits
Our client, a major co-sell management network that puts a jet pack on companies to power-up and scale revenue growth, is looking for Jr BDRs to join their high performing […]
This role is open to both Canadian residents with work authorization, as well as candidates willing to relocate to Canada. Work permit and immigration processes will be facilitated for the right candidate.
Our client is an Inc 5000 company that focuses on helping customers optimize their Workday investment, as well as prioritizing the well-being of its employees. They have a global presence and a solid customer base of Workday customers - and are known for delivering quality solutions at great value.
Services include:
- Application Managed Services
- Integration Development
- Data Conversion
- Analytics and Reporting
- Enhancements/Phase X Projects
- Operating Model, Product Selection, Technical Design Reviews, and Assessments Post Go Live
Our Flexible Engagement Models:
- Project Model
- Workday Production Support Ticketing Model strictly on demand
- Managed Staff Augmentation Model
DESCRIPTION:
Seeking a talented and experienced HCM Lead to join the team and work remotely from Canada, full-time.
You responsibility will include the successful implementation and ongoing maintenance/support of Workday HCM Modules for our clients.
You will lead a team of consultants, work closely with stakeholders and ensure the successful delivery of quality solutions.
QUALIFICATIONS:
- At least 5 years of experience with Workday HCM implementation and support
- Strong knowledge of Workday HCM functionality and best practices
- Demonstrated experience leading and managing a team
- Excellent communication and interpersonal skills
- Ability to translate business requirements into technical solutions
- Workday HCM certification is preferred
- Bachelor's degree in a related field
- Experience working in a consulting environment is a plus
This role is open to both Canadian residents with work authorization, as well as candidates willing to relocate to Canada. Work permit and immigration processes will be facilitated for the ri...
- Product Verification:
- Execute robust product verification plans, including data acquisition, processing, and reporting activities, including best practices like compliance matrices referred to product requirements documentation.
- Support the specification of hardware and software requirements for verification and validation activities, ensuring comprehensive testing coverage.
- Participate in design reviews with external teams/customers, providing input on verification and testability across all design maturity stages.
- Production Validation and Application Engineering:
- Support test planning and execute test plans to establish correlations between in-system CT performance and detector specifications, optimizing x-ray test protocols for accuracy.
- Problem Solving:
- Support root cause determination efforts for test failures where appropriate, or when coming from customer failure reports, collaborating with the reliability team where a product failure occurred after shipment.
- Utilize advanced data analysis capability to support failure mode analysis and product reliability programs.
- Minimum 3 years of product verification, validation and/or test system development experience.
- Requirements management experience including interfacing with design teams and customers, and traceability of verification.
- Strong troubleshooting and problem-solving skills using structured problem-solving techniques.
- Ability to apply statistical tools, such as JMP, to solve practical problems.
- Experience with data analysis using MATLAB, Python, or similar software.
- Strong oral and written communication, interpersonal, and presentation skills.
- Exceptional attention to detail.
- Ability to work independently with limited supervision.
- Others:
- Ensure quality in all work produced; use appropriate best practices to ensure this is achieved.
- Collaborate with cross-functional teams, including design, manufacturing, and QA, to ensure integration of verification and validation processes throughout the product development process.
- Participate in customer meetings and support activities, demonstrating strong interpersonal skills and a customer-centric approach.
- Strong communication skills in English
- Experience verifying complex hardware, software, or firmware environments; experience with detection or instrumentation products.
- Experience in mixed-signal electronic device testing and/or design, especially if it includes mixed-signal ASIC experience.
- Hands-on experience in testing x-ray detectors, or semiconductor devices.
- Working knowledge of product development and validation in ISO9001 and/or ISO13485 environments.
- Bachelor’s degree in systems or electrical engineering, engineering physics, physics, biophysics, or equivalent is required.
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- RRSP retirement plan with employer match component.
- Professional development opportunities.
- Generous paid time off and holidays.
- Vibrant and inclusive workplace culture.
Our client is a groundbreaking company that has blazed a trail in the semiconductor and photon-detector industry Looking for a Detector Product Engineer to join their Verification & Validation tea...